Smart 9-1-1

All three 911 centers within Polk County County (Des Moines, Polk County, WestCom) that cover the city of Pleasant Hill now have Smart 9-1-1 implemented within their centers.
Smart911, is a free service now available to all citizens. Smart911 is a national service that allows citizens to create a free Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency. If that citizen needs to dial 9-1-1, their Safety Profile will immediately display on the call taker’s screen, saving seconds and even minutes in response to the emergency.
Citizens can visit to sign up and create a free Safety Profile for their household, providing information such as the names and photos of family members, health conditions, medications, pets in the home, vehicle details and emergency contacts. All information in each profile is voluntary, and each household can determine what details are important to include, as each household is different and therefore the potential rescue needs will also vary.
Smart911 will give 9-1-1 call takers the ability to send the appropriate response teams to the right location and with more information. Examples of situations in which Smart911 can assist include:
  • If a call is made from a mobile phone, a Safety Profile can provide an address which will allow first responders a location to respond to, even if cell service is poor or the call is dropped.
  • If there is a fire in the home, a Safety Profile can immediately provide details on how to gain access into the building, the number of residents and pets inside, and a floor plan detailing the location of bedrooms and nearest exits.
  • During a medical emergency, a Safety Profile can deliver important details on how to treat a patient, ranging from potential allergies to medical conditions such as epilepsy or autism
  • In a car accident, the Safety Profile can include vehicle information, the citizen’s medical treatment restrictions and emergency contact details
Smart911 has been adopted in 38 states and over 1,000 communities. Your Smart911 profile will work in any of these locations if you call 9-1-1. It has been credited with positively impacting emergency situations and saving lives across the U.S., including a missing child case in Arkansas and a heart attack victim in Tennessee and saving lives including a man trapped in a house fire in Michigan. In Iowa, Smart911 is also available Dubuque County. You do not have to live within the Polk County E911 service area to sign up as it is a national service. However your profile will only work if you call within a 9-1-1 service area that has the software implemented.
Citizens are encouraged to sign up for Smart911 and create a Safety Profile at to ensure 9-1-1 will have access to their information during an emergency. Smart911 is private and secure, and is only made available to 9-1-1 when an emergency call is made.

Click here to view the Smart911 fact sheet

How does Smart911 help?