Survey Results

The City of Pleasant Hill conducted its second community survey throughout the fall of 2019. This survey was developed and administered by ETC Institute to assess citizen satisfaction with the delivery of major City services. It also helps determine priorities for the community as part of the City’s ongoing planning process. This survey has been conducted with a random sample of 372 respondents. The results have a 95% level of confidence. 

The scientific survey shows our community rated at or above the national average in 53 of 57 areas that were assessed. A few of the areas in which Pleasant Hill rated notably higher than the national average (a remarkable 15% or more above) are listed below:

  • Condition/maintenance of sidewalks (41% above national average)
  • Walking and biking trails in the City (24% above national average)
  • Overall quality of City services (23% above national average)
  • Customer service from City employees (34% above national average)
  • Overall feeling of safety in the city (23% above national average)
  • Overall cleanliness of City streets (22% above national average)
  • Police response time during an emergency (23% above national average)
  • Overall maintenance of city parks (22% above national average)
City leaders are evaluating feedback within the survey and will use the results as we move forward with goals for this upcoming budget process. We learned that we should focus on three specific areas of improvement: Condition of city street, effectiveness of City communication, and enforcement of City codes and ordinances. 

We invite you to review the full 2019 survey results. City leaders and staff appreciate everyone who took the time to fill out and return the survey. Your feedback is valuable as we make decisions that affect the future of our city.

View responses by map of the City (PDF)